The training provided in no way prepares you for the real-life experiences the you encounter daily. You are not told in the beginning that if you have poor survey results that you get the bad shifts. Also there what they call SME's (Subject Matter Experts) that you reach out to when you don't know how to resolve someone's issue. And you are encouraged to only when absolutely necessary. You will not have a life. There are no breaks in between calls, and also when the call volume is high, it mandatory that you only get 30 minutes for lunch instead of the one hour that you're supposed to have. Also there used to be two minutes in between calls, now there is only one minute. And also you have to make case notes while on a call, document case notes all before the next call comes through. You can request an extended 2 extra minutes but by the time you get an answer, another call comes through. Also you day is so consumed by telephone calls that you don't have time research anything about the company and if you ask, they tell you their version. Also any other training that you may have to do after you get on the phones will be done at your desk in the midst of all of your other coworkers while they are on the phones taking calls in a very loud environment. You are told that they surveys don't count against you but they do.