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Concentrix
58Below average
3.4
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Concentrix Employee Reviews

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All
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United States14,215 reviews
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Featured review
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5.0
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I really love the working with the peoples and management. Opportunities to elevate in the company. We always in management tried to make sure that we cared about the agents also managing company's goals
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4.0
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I loved the job at first until my manager did not consider that disabled workers are different. She did not want to comply with restrictions. I had good reviews from customers. I love problem solving and am good at it.
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5.0
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Worked as a Settlement Specialist, I was paid 22/Hr and mostly stayed home and went into work when I had appointments. They paid me to be home and drive. I would work about 20 hours and get paid for 45. Plus the Bonuses are the best ! I got multiple checks in bonus money, up to 3,000 . Unfortunately the “Settlement Specialist” job ended. I got around 50,000 a year just to do whatever actually .
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1.0
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I didn't they were a fair company I didn't like how I was treated there I would not recommend anyone to work there they were not an organized company
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3.0
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Not a permanent place for most people, it’s a big corporation so they don’t have a lot of time for the little guy. Only a select few people ever make a career out of this place and thats if you really work your way in to being in the bosses favor, being a knowledgeable and effective worker isn’t always enough to get you noticed.
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1.0
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Do not work here. I turned in equipment since working from home due to covid-19. A few days later stated I was terminated and did not give the correct amount of pto payout. This first time working at a call center and will not happen again.
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1.0
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Management very poor.
Advancement not there.

Poor business practice.


Concentrix systems constantly were down. Did not get much help fro leadership. Management only care about numbers. Good part time job only due to being at home. Make sure you keep records of convo by email.
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1.0
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My experience was a daily nightmare!
I forgot my password to login and my team leader would berate me in front of the whole production floor! Not professional at all. Very casual atmosphere so leave your nice clothes at home and wear your hair rollers and bedroom slippers!
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2.0
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It was very difficult to advance in the company. I enjoyed the people I worked with, but felt as if sometimes I was being held back when I really was exceeding all metrics that were set in place.
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1.0
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It honestly felt like i had just continued high school, and when you would report anything to your team leader or operations manager response would take long and any action on incited would take a while before anything was done even when evidence was provided to them
Cons
Short breaks, toxic work environment
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1.0
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It was a great experience I was there for a couple of years I actually enjoyed it. Great leadership & all. This is why I like call center jobs because of this one.
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5.0
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it was cool as long as the people to have a good vibe with are there, i learned how to make sure the customer is always happy, as far as management i had the best manager ever he was cool down to earth and funny and a great listener, everyone that was on my team made sure they came in did their job and went home which was cool, the hardest part is staying awake cause there are times where it gets extremely boring and you will get tired, making the day of a customer who was not having the best was always a happy moment for me.
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4.0
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This job was neutral to me even if they paid well. My trainer trained me so well. Even if I didn't get to finish it's course to continue to work with them they still suggest me to return.
Pros
Good people, Training was well
Cons
Customer service they give was not well, they didn't let me have chance to continue talking to the customers on there plan
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2.0
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Doesn't really feel like they care about their employees, there isn't really opportunities to advance in the company and the pay could be better. Also would be great if they made it easier to get raises and if they would give bonuses.
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3.0
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I’ve learned working at concentrix is to humble myself listen and take note at why the consumer are having issues with their online marketing training was sensible
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1.0
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The training provided in no way prepares you for the real-life experiences the you encounter daily. You are not told in the beginning that if you have poor survey results that you get the bad shifts. Also there what they call SME's (Subject Matter Experts) that you reach out to when you don't know how to resolve someone's issue. And you are encouraged to only when absolutely necessary. You will not have a life. There are no breaks in between calls, and also when the call volume is high, it mandatory that you only get 30 minutes for lunch instead of the one hour that you're supposed to have. Also there used to be two minutes in between calls, now there is only one minute. And also you have to make case notes while on a call, document case notes all before the next call comes through. You can request an extended 2 extra minutes but by the time you get an answer, another call comes through. Also you day is so consumed by telephone calls that you don't have time research anything about the company and if you ask, they tell you their version. Also any other training that you may have to do after you get on the phones will be done at your desk in the midst of all of your other coworkers while they are on the phones taking calls in a very loud environment. You are told that they surveys don't count against you but they do.
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2.0
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This company had employees time not correct with clocking in after 5 mins before shift start. If you needed more time had to do it off the clock. Computers were slow.. Pay sucked since it’s a vendor site and employees were just a number no real value to company. No real benefits. Schedule was all times of the day and night. No balance with work and life.
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3.0
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I worked here for about 3 months then quit. I would not recommend this job to anyone who doesn’t enjoy a work/life balance. The concentrix I worked at only had 2 shifts (both 8 hours) during training. So you were either getting up at 6 in the morn for your shift or not getting off of work until 12 at night. Training feels super long, it’s 6 weeks in total and I left training almost every day with a headache. If you don’t pass the tests at the end of training they make you take training all over again. The trainers were mostly fun & the class I was in, we played occasional games but other than that it was all just information getting stuffed in the brain. I didnt make it to the floor because I quit before then but people were usually really rude over the phone whenever someone called there were a lot of systems you had to use and it was really hard to know which one to use for what and especially when someone was on the phone with you & you were getting no help from managers
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2.0
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I only had one good manager the entire time I worked here. Very unprofessional work environment. If you're looking for a job that you look forward to going to you should look somewhere else.
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1.0
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Managers didn't care about their employees. Unless you were friends with the managers or did drugs with them in the parking lot they couldn't have cared less about you or anything else you needed. Time off was also manipulated if you were friends with mgmt. Its a joke. And you aren't paid the way they tell you that you will get paid
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5.0
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over all review with the company is the working environment was relaxing fun atmosphere. Staff was great, Managers were very much involved with solving problems with other employees.
Pros
The benefits, staff
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Overall rating
3.4
Based on 24,374 reviews
5
6.2K
4
6.7K
3
5.8K
2
2.4K
1
3.2K
Ratings by category
3.3
Work/Life Balance
3.3
Compensation/Benefits
3.2
Job Security/Advancement
3.1
Management
3.3
Culture
Ratings from women
2.6
InHerSight Score
2.3Personal Development
3.3Career Opportunities
2.5Family Support
Women rate the female-friendliness of their workplaces on InHerSight

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