Alorica
51Below average
3.0
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Alorica Employee Reviews

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Location
United States12,748 reviews
Found 12,748 reviews matching the search
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4.0
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I am still currently working here but i will like a new job . I don’t like how they don’t respect the fact that is agents need time to work . It’s a good job but i just want to keep growing and this is not a place too do so because they don’t try to work with you .
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3.0
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The money did not match the responsibility they expected. Management was very unprofessional which created a nonchalant, “I don’t care” attitude within employees. Change for growth is minimum. Hours weren’t bad though
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2.0
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The training due to COVID-19 is very fast. I get overwhelmed if I can’t get new information quickly. I was in one area then I moved to another. Not a great long term position to have
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4.0
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The company will work with employees to help with questions and any special needs or request. They do try and make sure all the needed concerns are met, questions answers, and situations resolved. If I saw something wrong in the building, and went to a manager with the concern-they were on it right away. They are patient with any learning curve, tasks, and requirements of the company. They do want you to succeed. They do get relaxed with some of the dress code requirements.
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2.0
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The pay was good, the hours was good but the only bad thing about it was they pin you over every little thing which is not even necessary. When Verizon took over after the contract with Comcast expired things got worse and I say that because Verizon expects you to remember a lot of information to take in within a week, it wasn’t easy and when you needed help sometimes they help but most of the time they didn’t and They left you stranded to figure it out on your own.
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1.0
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This is not a company I would recommend to work at. It was a fight just to have remote work.. I wish I could find a better job pay and benefits! ASAP!
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2.0
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This is not a good place to work. They don't care about the employees. All they care about is bodies in the seats answering calls. There is no job security. Management makes you feel like your job is always in jeopardy.
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1.0
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I got very sick. I have diabetes so my immune system is weak. The building had only 2 working bathrooms that were hard to get in because there were ALWAYS clogged and dirty toilets. There were only 2 small refrigerators that were extremely DIRTY. Within only a week I got so Ill I had to be hospitalized. The building is extremely nasty. And they dont have any intentions to fix it or clean the place up. It was always so dusty too.
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3.0
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Very large building alot of employees /everything was good about this job but one thing was not good at all training was horrible they did not train what you will have on a daily basis with customers not receiving there packages did not give a way you can track and locate the answers for the customers. struggling daily with trying to give customers the answers to there questions concerning there packages not being delivered from u.p.s.very frustrating!! and stressful!!
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5.0
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Gives anyone an opportunity to have a job I really liked the job but I felt that they will just hire anyone off the street which I guess is a good thing but then they will fire someone that has worked there a longtime to give that job to a new person that may not be as qualified as the person they let go
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1.0
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Unwilling to work with single moms and their busy schedules. Not good management or scheduling conflicts. Not understanding and terrible training hours.
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2.0
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While there is definitely the possibility of a high monthly bonus, it's honestly not worth the headache.

Working for alorica is extremely emotionally and mentally taxing, it feels like you are constantly on the chopping block, no matter how well you do.
Pros
Managers go above and beyond to help, pay is good, possibility of major bonus
Cons
Very high turnover rate, emotionally exhausting, little job/life balance
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1.0
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This job was a joke I stuck with it for 2 years then when covid 19 hit I was supposed to go on fmla but they put me on a regular leave of absence. Making me not qualify to receive partial pay
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1.0
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I was working in a call center and I didn't like it at all. People called in yelling before you even said hello. I ran to the bathroom crying after one call. The managers tried to be patient but they basically just tell you to grow a thicker skin.
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1.0
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This place horrible, terrible life and work balance and very bad people.
Nothing good about this place, kinda good pay but not really worth it.

Do not recommend.
Pros
None
Cons
Everything.
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4.0
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Management really need work they love to micromanagement . Hours are flexible however attendance is really strict they wanted you to do so much than what u are trained
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2.0
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Management is horrible. They don't appreciate or value the agents who are the reason they still even still in business. Its always the managers word against the agents no matter the situation. Pay is good and love the fact we often have unlimited OT. That bonus incentive we have there is pretty trash! It's always changing and impossible to met requirements. I have been here almost two years so that should say a lot...
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1.0
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If you have absolutely no other options and need to make $10+ an hour then go for it , you have to know someone in order to advance , if you’re African American you’ll be targeted and labeled as aggressive and hostile and anyone is allowed to disrespect you but if you stand up for yourself you’ll be threatened with termination . This place does not care about your home life or if your child os sick or if you have an emergency. Be on time and make sales . And i was great at it and was still treated poorly
Pros
The pay is decent
Cons
Very unappreciated and undermined
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4.0
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Loved working there, wages low but was able to advance to management. Account was then closed and no room to keep My position with another account. All employees were split up into other remaining accounts.
Other than that, loved the people and work environment.
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4.0
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We need a raise I. Only get pay 10 hour I should be getting pay more .
I enjoy my boss and co-worker they care about you and I love my job but I don't like the campaign they got on us on now I miss my boss.
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1.0
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I have made the mistake of working there twice and they don’t even value you as a employee your just a number to them and the second that you want to advance in your career they don’t even seem likiethey care unless you are someone to them
Pros
Fast interview and hiring process
Cons
Horrible agent satisfaction and management
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Overall rating
3.0
Based on 14,369 reviews
5
2.8K
4
2.8K
3
3.6K
2
2K
1
3.1K
Ratings by category
3.0
Work/Life Balance
2.8
Compensation/Benefits
2.7
Job Security/Advancement
2.8
Management
2.9
Culture
Ratings from women
2.5
InHerSight Score
2.1Personal Development
3.1Career Opportunities
2.3Family Support
Women rate the female-friendliness of their workplaces on InHerSight

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